Terms & Conditions
Turnaround – In stock orders are usually shipped within 72 hours Monday – Friday 9am – 5pm. Custom orders may take 3-4 weeks to ship. Carriers We use the following carriers to deliver our orders: USPS or UPS . Order Tracking – If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.
Shipping Rates – The shipping cost will be calculated at checkout.
This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information. What Information Do We Collect? We only collect information that we need that is related to your order. This includes your: Billing Address Shipping Address Email Address Credit Card Information In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing. How Is My Information Used: Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE. Security and Storage: Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data. Cookies and Browser Information: Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.
We hope you are delighted with your SylvieBags purchase. If an item does not fit your expectations, you may return it in unworn/unused condition within 14 days of delivery. How to return an item: Prior to shipping a return you must email [email protected] for a return authorization, returns that are shipped prior to an email authorization may not be accepted. Merchandise must be unworn, unused original condition for a full refund. Refunds will be issued in the same form as was utilized for payment.
Please note that any associated shipping costs are not subject to refund. We recommend shipping returned merchandise via insured parcel post for tracking purposes. We also recommend that customers request adequate insurance to cover the purchase price of the shipment. We will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled. We cannot accept returns that have been worn, used, altered or damaged. We reserve the right to refuse return of any merchandise that does not meet the above return requirements according to Our sole discretion. Before returning the item(s), you will need to contact Our representatives at [email protected] to obtain a return authorization and after that is received you can mail your return to: SylvieBags # 9 Rock Pond Road, P.O Box 1104 West Tisbury, MA 02575 USA Include in your package a note stating the reason for your return and the original packing receipt with order number.
Refunds will be provided when the item is received and inspected to determine it is unworn and unaltered in any way. Information about us www.sylviebags.com is a Site operated by Sylvia Farrington, dba SylvieBags, (“We” or “Us” or “Our”). Accessing our site Access to Our Site is permitted on a temporary basis, and We reserve the right to withdraw or amend the services We provide on Our Site (the “Services”) without notice (see below). We will not be liable if for any reason Our site is unavailable at any time or for any period. From time to time, We may restrict access to some parts of Our Site, or Our entire Site, to users who have registered with Us.
Those works are protected by copyright laws and treaties around the world. All such rights are reserved. Subject to these Terms and Conditions, you may print off one copy, and may download extracts, of any page(s) from Our Site for your personal reference and you may draw the attention of others within your organization to material posted on Our Site. You must not modify the paper or digital copies of any Content you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of material on Our Site must always be acknowledged. You must not use any part of the Content and/or materials on Our Site for commercial purposes without obtaining a license to do so from Us or our Licensors.
If you print off, copy or download any part of Our Site in breach of these Terms and Conditions, your right to use Our Site will cease immediately and you must, at Our option, return or destroy any copies of the materials you have made. Reliance on information posted Commentary and other materials posted on Our Site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to Our Site, or by anyone who may be informed of any of its contents. Our site changes regularly We aim to update Our Site regularly, and may change the Content at any time. If the need arises, We may suspend access to Our Site, or close it indefinitely. Any of the material on Our Site may be out of date at any given time, and We are under no obligation to update such material.
THE CONTENT DISPLAYED ON OUR SITE IS PROVIDED WITHOUT ANY GUARANTEES, CONDITIONS OR WARRANTIES AS TO ITS ACCURACY. TO THE EXTENT PERMITTED BY LAW, WE, OTHER MEMBERS OF OUR GROUP OF COMPANIES, AFFILIATES AND THIRD PARTIES CONNECTED TO US HEREBY EXPRESSLY EXCLUDE: ALL CONDITIONS, WARRANTIES AND OTHER TERMS WHICH MIGHT OTHERWISE BE IMPLIED BY STATUTE, COMMON LAW OR THE LAW OF EQUITY, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY FOR INFORMATION, DATA, DATA PROCESSING SERVICES, UPTIME OR UNINTERRUPTED ACCESS, ANY WARRANTIES CONCERNING THE AVAILABILITY, ACCURACY, USEFULNESS, OR CONTENT OF INFORMATION, AND ANY WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND WE HEREBY DISCLAIM ANY AND ALL SUCH WARRANTIES, EXPRESS AND IMPLIED. ANY LIABILITY FOR ANY DIRECT, INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE INCURRED BY ANY USER IN CONNECTION WITH OUR SITE OR IN CONNECTION WITH THE USE, INABILITY TO USE, OR RESULTS OF THE USE OF OUR SITE, ANY WEBSITES LINKED TO IT AND ANY MATERIALS POSTED ON IT, INCLUDING, WITHOUT LIMITATION ANY LIABILITY FOR: LOSS OF INCOME OR REVENUE; LOSS OF BUSINESS; LOSS OF PROFITS OR CONTRACTS; LOSS OF ANTICIPATED SAVINGS; LOSS OF DATA; LOSS OF GOODWILL; WASTED MANAGEMENT OR OFFICE TIME; AND FOR ANY OTHER LOSS OR DAMAGE OF ANY KIND, HOWEVER ARISING AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE, PROVIDED THAT THIS CONDITION SHALL NOT PREVENT CLAIMS FOR LOSS OF OR DAMAGE TO YOUR TANGIBLE PROPERTY OR ANY OTHER CLAIMS FOR DIRECT FINANCIAL LOSS THAT ARE NOT EXCLUDED BY ANY OF THE CATEGORIES SET OUT ABOVE. OUR SITE, INCLUDING, WITHOUT LIMITATION, ALL SERVICES, CONTENT, FUNCTIONS AND MATERIALS, IS PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTY OF ANY KIND, WE DO NOT WARRANT THAT OUR SITE OR THE SERVICES, CONTENT, FUNCTIONS OR MATERIALS CONTAINED THEREIN WILL BE TIMELY, SECURE, UNINTERRUPTED OR ERROR FREE, OR THAT DEFECTS WILL BE CORRECTED. WE MAKE NO WARRANTY THAT THE SITE WILL MEET USERS’ REQUIREMENTS. NO ADVICE, RESULTS OR
INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US OR THROUGH THE SITE SHALL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN. WE ALSO ASSUME NO RESPONSIBILITY, AND SHALL NOT BE LIABLE FOR, ANY DAMAGES TO, OR VIRUSES THAT MAY INFECT, YOUR COMPUTER EQUIPMENT OR OTHER PROPERTY ON ACCOUNT OF YOUR ACCESS TO, USE OF, OR BROWSING IN THE SITE OR YOUR DOWNLOADING OF ANY CONTENT OR OTHER MATERIALS FROM OUR SITE. IF YOU ARE DISSATISFIED WITH OUR SITE, YOUR SOLE REMEDY IS TO DISCONTINUE USING OUR SITE. WITHOUT LIMITATION OF THE ABOVE IN THIS SECTION, AND EXCEPT FOR ANY PRODUCT WARRANTY OFFERED BY US OR AS OTHERWISE SPECIFICALLY SET FORTH IN A SALE AGREEMENT SEPARATELY ENTERED INTO IN WRITING BETWEEN YOU AND US, WE DISCLAIM ALL EXPRESS OR IMPLIED WARRANTIES OR REPRESENTATIONS REGARDING ANY PRODUCTS OR SERVICES ORDERED OR PROVIDED VIA THE SITE, AND HEREBY DISCLAIM, AND YOU HEREBY WAIVE, ANY AND ALL WARRANTIES AND REPRESENTATIONS MADE IN PRODUCT OR SERVICES LITERATURE, FREQUENTLY ASKED QUESTIONS DOCUMENTS AND OTHERWISE ON THE SITE OR IN CORRESPONDENCE WITH US OR OUR AGENTS. ANY PRODUCTS AND SERVICES ORDERED OR PROVIDED VIA THE SITE ARE PROVIDED “AS IS” EXCEPT AS EXPRESSLY OTHERWISE STATED HEREIN. IN NO EVENT SHALL THE TOTAL AGGREGATE LIABILITY OF US OR OUR AFFILIATES TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT OR TORT, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE OR OTHERWISE) ARISING FROM THESE TERMS AND CONDITIONS OR YOUR USE OF OUR SITE OR ANY PRODUCT ORDERED VIA OUR SITE EXCEED, IN THE AGGREGATE, THE AMOUNT, IF ANY, PAID BY YOU TO US FOR YOUR USE OF OUR SITE OR PURCHASE OF PRODUCTS VIA OUR SITE.
By using Our Site, you consent to such processing and you warrant that all data provided by you is accurate.
TRANSACTIONS CONCLUDED THROUGH OUR SITE
The products We make available on our Site are for your personal, non-commercial use only. You may only order products if you are domiciled in the United States and you are 18 years old or older. Certain products that you purchase on this Site may be subject to additional terms and conditions presented to you at the time of such purchase. UPLOADING MATERIAL TO OUR SITE Whenever you make use of a feature that allows you to upload Content or other material to Our Site, or to make contact with other users of Our Site, including through the use of blogs, chat rooms, message boards or other public forums, you must comply with these Terms and Conditions and the content standards set out in our Acceptable Use Policy (please see Part II below). You represent and warrant that (i) you have all the rights, power and authority necessary to grant the rights granted herein to any Content that you submit, (ii) you own or otherwise possess all necessary rights with respect to all Content uploaded to Our Site, and (iii) none of the Content will infringe, misappropriate, or otherwise violate any intellectual property or proprietary right of any third party, and are not unlawful, fraudulent, threatening, abusive, libelous, defamatory, obscene or otherwise objectionable, Any Content you upload to Our Site will be considered non-confidential and non- proprietary, and we have the right to use, copy, distribute and disclose to third parties any such Content for any purpose. We also have the right to disclose your identity to any third party who is claiming that any Content posted or uploaded by you to Our Site constitutes a violation of their intellectual property rights, or of their right to privacy. All Content, whether publicly posted or privately transmitted, is the sole responsibility of the person who originated such Content. We may not monitor or control the Content posted via the Services and, we cannot take responsibility for such Content. Any use or reliance on any Content or materials posted via the Services or obtained by you through the Services is at your own risk. We do not endorse, support, represent or guarantee the completeness, truthfulness, accuracy, or reliability of any Content or other material posted on Our Site or endorse any opinions expressed on Our Site. You understand that by accessing Our Site, you may be exposed to Content that might be offensive, harmful, inaccurate or otherwise inappropriate, or in some cases, postings that have been mislabeled or are otherwise deceptive. Under no circumstances will We be responsible, or liable to you or any third party, for the Content or accuracy of any materials posted by you or any other user of Our Site, including, but not limited to, any errors or omissions in any Content, or any loss or damage of any kind incurred as a result of the use of any Content or other materials posted, emailed, transmitted or otherwise made available on Our Site or broadcast elsewhere. We have the right to remove any Content or posting you make on Our Site if, in Our opinion, such material does not comply with the content standards set out in Our Acceptable Use Policy (please see Part II below). VIRUSES, HACKING AND OTHER OFFENSES You must not misuse Our Site by knowingly introducing viruses, trojans, worms, logic bombs or other Content which is malicious or technologically harmful. You must not attempt to gain unauthorized access to Our Site, the server on which Our Site is stored or any server, computer or database connected to Our Site. You must not attack Our Site via a denial-of-service attack or a distributed denial-of service attack. You shall not: (i) engage in spidering, “screen scraping,” “database scraping,” harvesting of e-mail addresses, wireless addresses or other contact or personal information, or any other automatic means of accessing, logging-in or registering on Our Site or for any services or features offered on or through Our Site, or obtaining lists of users or obtaining or accessing other information or features on, from or through Our Site or the Services offered on or through Our Site, including, without limitation, any information residing on any server or database connected to Our Site or any Services offered on or through Our Site; (ii) obtain or attempt to obtain unauthorized access to computer systems, materials, information or any services made available on or through Our Site through any means; (iii) use Our Site or the Services made available on or through Our Site in any manner with the intent to interrupt, damage, disable, overburden, or impair Our Site or such Services, including, without limitation, sending mass unsolicited messages or “flooding” servers with requests; (iv) use Our Site or Our Site’s Services or features in violation of Our or any third party’s intellectual property or other proprietary or legal rights; or (v) use Our Site or Our Site’s Services in violation of any applicable law. You further agree that you may not attempt (or encourage or support any one else’s attempt) to circumvent, reverse engineer, decrypt, or otherwise alter or interfere with Our Site and/or the Content, or make unauthorized use thereof. You agree that you will not use Our Site in any manner that could damage, disable, overburden, or impair Our Site or interfere with any other party’s use and enjoyment of Our Site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made publicly available or provided for through Our Site. In the event of such a breach, your right to use Our Site will cease immediately. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of Our Site or to your downloading of any material posted on it, or on any website linked to it. LINKING TO OUR SITE You may link to Our home page, provided you do so in a way that is fair and legal and does not damage Our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on Our part where none exists. You must not establish a link from any website that is not owned by you. Our Site must not be framed on any other site, nor may you create a link to any part of Our Site other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy (please see Part II below). If you wish to make any use of material on Our site other than that set out above, please address your request to [email protected]
LINKS FROM OUR SITE
You may use Our Site only for lawful purposes. You may not use Our Site: In any way that breaches any applicable local, national or international law or regulation. In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect. For the purpose of harming or attempting to harm minors in any way. To send, knowingly receive, upload, download, use or re-use any material which does not comply with Our Content standards. To transmit, or procure the sending of, any unsolicited or unauthorized advertising or promotional material or any other form of similar solicitation (spam). To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware. You also agree: Not to reproduce, duplicate, copy or re-sell any part of Our Site in contravention of the provisions of Our Terms and Conditions set out in Part I above. Not to access without authority, interfere with, damage or disrupt: any part of Our Site; any equipment or network on which Our Site is stored; any software used in the provision of Our Site; or any equipment or network or software owned or used by any third party.